This measures the gap between how well the council actually performs on repairs (the share done on time) and how satisfied tenants say they are with the repairs service. It exists because the two often disagree: a landlord can hit its repair targets on paper while tenants still feel let down. A small gap means tenants' experience matches the recorded performance; a large gap suggests either poor communication and quality despite on-time repairs, or recorded figures that flatter the real service.
| name | tsm_perception_gap_repairs |
|---|---|
| dataset | 10-tenant-satisfaction-measures |
| kind | constructed |
| type | numeric (derived) |
| unit | pp |
| grain | landlord-year |
| role | outcome |
| source | `TP02_Satisfied_Calc_LCRA` (File 01) `− RP02_1_Calculated_Value` (File 04), joined on `ProviderNumber` |
| period | 2024/25 (year to 31 March 2025) |
| missingness | Stock-transfer (LSVT) councils are absent — they own no stock, so absence is structural, not missing data. Only large landlords (1,000+ social homes) report; Files 05/06 list excluded landlords. A landlord's perception figures sit in File 01 (`_LCRA`) *or* File 03 (`_COMB`, for landlords reporting LCRA+LCHO combined) — merge both files for full coverage, else the value appears missing. Also inherits the RP02 self-set-target caveat, and requires both files to be present for the landlord. |
| score_note | Reported timeliness minus perceived satisfaction — a distinctive expectations-gap construct. |
| peer_group | registered landlords (RSH-regulated, 1,000+ homes) — not yet scored on the leaderboard |
Satisfaction with repairs minus non-emergency on-time completion, in percentage points. Negative values flag landlords that hit their targets but whose tenants don't feel it — often a sign of lenient self-set RP02 targets or poor communication.