This is the share of everyday (non-emergency) repairs — a broken boiler part, a leaking gutter, a faulty window — completed within the council's own target time. It captures the repairs experience most tenants actually have. A high percentage means routine repairs get done when promised; a low one means tenants are routinely left waiting past the target date.
| name | tsm_non_emergency_repairs_on_time |
|---|---|
| dataset | 10-tenant-satisfaction-measures |
| kind | extracted |
| type | numeric (percentage) |
| unit | % |
| grain | landlord-year |
| role | outcome |
| source | `data/TSM_2025_Full_Data/TSM_2025_Full_Data - File 04 - Management_info.csv`, column `RP02_1_Calculated_Value` |
| period | 2024/25 (year to 31 March 2025) |
| missingness | Stock-transfer (LSVT) councils are absent — they own no stock, so absence is structural, not missing data. Only large landlords (1,000+ social homes) report; Files 05/06 list excluded landlords. CH01/CH02 also have `_LCHO`/`_COMB` variants in File 04 — landlords reporting combined tenures carry values in the `_COMB` columns, so check variants before treating a value as missing. |
| score_note | Repairs timeliness against target — a core operational-efficiency measure. |
| peer_group | registered landlords (RSH-regulated, 1,000+ homes) — not yet scored on the leaderboard |
Percentage of non-emergency responsive repairs completed within the landlord's own target timescale (RP02 part 1, File 04). The bar is self-set (RP02_Max_Timescale_Non_Emer, days), so compare alongside the target — a lenient target inflates the score. Numerator and denominator columns are present in File 04, so the rate can be recomputed or re-based.