When the independent housing watchdog rules on tenants' cases, each ruling concerns a particular service — repairs, complaint handling, health and safety, and so on — and ends in a verdict from 'no fault' to serious failure. This breaks the landlord's rulings down both ways at once. It matters because it shows not just how often the landlord fails, but exactly where: a high count in one category flags the service dragging everything down.
| name | ho_findings_by_category_outcome |
|---|---|
| dataset | 09-ombudsman-lgsco |
| kind | extracted |
| type | count |
| unit | findings/year |
| grain | landlord-year |
| role | feature |
| source | data/housing-ombudsman/Tables-for-landlords-with-individual-performance-reports-2024-25.xlsx, sheet `Table 2`, per-category outcome columns ending `<Category> Total` (categories incl. `Complaints Handling`, `Health and Safety (inc. building safety)`, `Property Condition`, ...), plus `Grand Total` |
| period | 2024-25 |
| missingness | Table rows exist only for landlords with 5+ findings in 2024-25 — treat absence as missing, not zero. Join to LGSCO/TSM data is by landlord name and lossy (ALMO/association names don't match council names). |
| score_note | Category-by-outcome split largely duplicated by the outcome, subcategory and damp/mould variables. |
| peer_group | registered landlords (RSH-regulated, 1,000+ homes) — not yet scored on the leaderboard |
Findings split by service category and outcome. Shows which services (property condition, complaints handling, health and safety, etc.) drive a landlord's failures.