When the independent housing watchdog rules on a tenant's case, each ruling gets a verdict ranging from serious failure at one end to 'no fault' or a mediated settlement at the other. This is the full tally of a landlord's verdicts across that scale. It matters because a headline failure rate hides the mix — this shows whether a landlord's record is mostly genuine fault or mostly neutral closures.
| name | ho_findings_by_outcome |
|---|---|
| dataset | 09-ombudsman-lgsco |
| kind | extracted |
| type | count |
| unit | findings/year |
| grain | landlord-year |
| role | feature |
| source | data/housing-ombudsman/Tables-for-landlords-with-individual-performance-reports-2024-25.xlsx, sheet `Table 1`, columns `Maladministration`, `Service failure`, `Redress`, `No maladministration`, `Mediation`, `Outside Jurisdiction`, `Total findings excluding Outside Jurisdiction and Withdrawn` |
| period | 2024-25 |
| missingness | Table rows exist only for landlords with 5+ findings in 2024-25 — treat absence as missing, not zero. Join to LGSCO/TSM data is by landlord name and lossy (ALMO/association names don't match council names). |
| score_note | Full outcome-tier breakdown; substantially duplicated by the maladministration and severe-malad variables. |
| peer_group | registered landlords (RSH-regulated, 1,000+ homes) — not yet scored on the leaderboard |
Full breakdown of findings by outcome tier, from maladministration down to mediation and outside-jurisdiction. Lets you separate genuine fault tiers from neutral closures when the headline rate needs unpacking.