When a tenant complains and the landlord fails to sort it out, the independent Housing Ombudsman rules on the case — this counts how often the watchdog found the landlord at fault (anything from a service failure to serious maladministration). It's the core 'proven failure' count for a landlord. A high number means the watchdog repeatedly confirmed residents were let down; a low number means few confirmed failures, though it can also just reflect fewer cases.
| name | ho_maladministration_findings |
|---|---|
| dataset | 09-ombudsman-lgsco |
| kind | extracted |
| type | count |
| unit | findings/year |
| grain | landlord-year |
| role | outcome |
| source | data/housing-ombudsman/Tables-for-landlords-with-individual-performance-reports-2024-25.xlsx, sheet `Table 1`, column `Maladministration Findings` |
| period | 2024-25 |
| missingness | Table rows exist only for landlords with 5+ findings in 2024-25 — treat absence as missing, not zero. Join to LGSCO/TSM data is by landlord name and lossy (ALMO/association names don't match council names). |
| score_note | Core adverse-finding count — strong outcome, but volume-driven and threshold-limited. |
| peer_group | registered landlords (RSH-regulated, 1,000+ homes) — not yet scored on the leaderboard |
Findings of severe maladministration, maladministration, or service failure combined. The core adverse-finding count for a landlord.