This takes the number of times the independent housing watchdog found the landlord at fault and scales it by how many homes the landlord manages, so a giant landlord and a small one can be compared fairly. Think of it as 'proven failures per 1,000 homes'. A high rate means residents in this landlord's stock are unusually likely to be let down badly enough for a watchdog to confirm it; a low rate means confirmed failures are rare relative to size.
| name | ho_maladministration_per_1000_homes |
|---|---|
| dataset | 09-ombudsman-lgsco |
| kind | constructed |
| type | rate |
| unit | findings per 1,000 social homes/year |
| grain | landlord-year |
| role | outcome |
| source | `Maladministration Findings` (ho Table 1) / (`NM01_1_Denominator` / 1000) from sibling dataset 10-tenant-satisfaction-measures, data/TSM_2025_Full_Data/TSM_2025_Full_Data - File 04 - Management_info.csv, joined on landlord name to `ProviderName` |
| period | 2024-25 |
| missingness | Table rows exist only for landlords with 5+ findings in 2024-25 — treat absence as missing, not zero. Join to LGSCO/TSM data is by landlord name and lossy (ALMO/association names don't match council names). TSM File 04 covers only landlords with 1,000+ homes; the name-join to `ProviderName` is lossy, so this variable is undefined for unmatched or small landlords. |
| score_note | Best size-comparable HO failure rate, but depends on the lossy TSM name-join and 1,000+-home coverage. |
| peer_group | registered landlords (RSH-regulated, 1,000+ homes) — not yet scored on the leaderboard |
Maladministration findings normalised by social housing stock (LCRA + LCHO dwelling units at year end). Makes big and small landlords comparable on adverse-finding volume. Depends on a lossy name-join to TSM and excludes landlords under 1,000 homes.