Of everything residents complained to the independent local-government watchdog about, this is the share that concerned housing — mostly homelessness and housing allocations, since complaints about the council as a landlord go to a different watchdog. It matters because it shows how much of a council's complaint pressure comes from its housing role. A high share means housing is the flashpoint; a low share means residents' frustrations lie mainly elsewhere.
| name | lgsco_housing_complaint_share |
|---|---|
| dataset | 09-ombudsman-lgsco |
| kind | constructed |
| type | rate |
| unit | proportion |
| grain | council-year |
| role | feature |
| source | `Housing` / `Total` (lgsco file 1) |
| period | 2023-24 and 2024-25 editions |
| missingness | Rows exist only for councils in scope of LGSCO; `Upheld decisions per 100,000 residents` and rate columns are blank for zero-decision councils. Percent columns in file 2 are strings like `67%`. Join to Housing Ombudsman data is by name and lossy (ALMO/association names don't match council names). Undefined for councils with zero complaints received. |
| score_note | Links to the housing domain, but LGSCO housing is mostly non-landlord functions, muddying interpretation. |
| peer_group | registered landlords (RSH-regulated, 1,000+ homes) — not yet scored on the leaderboard |
Share of a council's LGSCO complaint demand that is about housing. Links the general-ombudsman picture to the housing domain; note LGSCO housing complaints largely concern non-landlord functions (homelessness, allocations) since landlord complaints go to the Housing Ombudsman.