Of all the complaints about a council that the independent watchdog decided, this is the share it chose to investigate in detail rather than close early. It matters as context: councils differ widely in how many of their escalated complaints ever reach a real fault judgement. A high rate means the watchdog saw enough substance to dig into most cases; a low rate means most complaints were closed before any verdict.
| name | lgsco_investigation_rate |
|---|---|
| dataset | 09-ombudsman-lgsco |
| kind | constructed |
| type | rate |
| unit | proportion |
| grain | council-year |
| role | feature |
| source | (`Not Upheld` + `Upheld`) / `Total` (lgsco file 2) |
| period | 2023-24 and 2024-25 editions |
| missingness | Rows exist only for councils in scope of LGSCO; `Upheld decisions per 100,000 residents` and rate columns are blank for zero-decision councils. Percent columns in file 2 are strings like `67%`. Join to Housing Ombudsman data is by name and lossy (ALMO/association names don't match council names). |
| score_note | Context on how many escalations reach judgement; reflects LGSCO triage more than council efficiency. |
| peer_group | council class (district / county / unitary / metropolitan / London) — not yet scored on the leaderboard |
Share of decided complaints that received a detailed investigation. Contextualises complaint counts: councils differ in how many escalations ever reach a fault judgement.