Sometimes a council genuinely gets something wrong but fixes it properly on its own before the watchdog ever rules. This is the share of upheld cases where that happened — fault existed, but the council had already put it right. A high rate is a good sign despite the fault: the council catches and corrects its own mistakes. A low rate means residents typically had to wait for the watchdog to force a remedy.
| name | lgsco_satisfactory_remedy_rate |
|---|---|
| dataset | 09-ombudsman-lgsco |
| kind | extracted |
| type | percentage |
| unit | % of upheld cases |
| grain | council-year |
| role | outcome |
| source | data/lgsco/3-Remedy-Compliance-Outcomes-{yy}-{yy}.csv, column `Upheld cases where the authority provided a satisfactory remedy before the complaint reached the Ombudsman (%) ` (note trailing space) |
| period | 2023-24 and 2024-25 editions |
| missingness | Rows exist only for councils in scope of LGSCO; `Upheld decisions per 100,000 residents` and rate columns are blank for zero-decision councils. Percent columns in file 2 are strings like `67%`. Join to Housing Ombudsman data is by name and lossy (ALMO/association names don't match council names). |
| score_note | Distinct self-correction outcome — fault fixed before the ombudsman — volatile on small upheld counts. |
| peer_group | council class (district / county / unitary / metropolitan / London) — not yet scored on the leaderboard |
Share of upheld cases where the council had already put things right before the ombudsman got involved. A measure of self-correction capacity — fault occurred, but the local process fixed it. Denominator is upheld cases only, so it is volatile where upheld counts are small.