This is the count of complaints where the independent watchdog found the council at fault, as recorded in the watchdog's remedies file — essentially the same 'proven failures' number as the main upheld count, kept separately because the remedy and compliance rates are calculated from it. Read it the same way: high means the watchdog repeatedly confirmed the council got things wrong.
| name | lgsco_upheld_n |
|---|---|
| dataset | 09-ombudsman-lgsco |
| kind | extracted |
| type | count |
| unit | complaints/year |
| grain | council-year |
| role | outcome |
| source | data/lgsco/3-Remedy-Compliance-Outcomes-{yy}-{yy}.csv, column `Number of upheld complaints` |
| period | 2023-24 and 2024-25 editions |
| missingness | Rows exist only for councils in scope of LGSCO; `Upheld decisions per 100,000 residents` and rate columns are blank for zero-decision councils. Percent columns in file 2 are strings like `67%`. Join to Housing Ombudsman data is by name and lossy (ALMO/association names don't match council names). |
| score_note | Same quantity as lgsco_upheld carried from file 3 — a straight duplicate kept for rate bases. |
| peer_group | council class (district / county / unitary / metropolitan / London) — not yet scored on the leaderboard |
Upheld complaint count as reported in the remedy/compliance file. Matches file 2's Upheld; carried separately because it is the base for the remedy and compliance rates in file 3.